a. Personal Information:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details or other payment information when you purchase services.
• Dispute Details: Information related to the disputes you bring to us for mediation.

b. Non-Personal Information:

• Usage Data: Information on how you access and interact with our website, such as IP address, browser type, operating system, and browsing behavior.
• Cookies: Small data files stored on your device to enhance your website experience. You can control or disable cookies through your browser settings, but doing so may affect your use of certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage the mediation services you request.
• Communication: To contact you regarding your account, services, or any inquiries you make.
• Payment Processing: To process payments for services rendered.
• Improvement: To analyze website usage and improve our services, website functionality, and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. SMS Communications and Opt-In

If you provide your mobile phone number, you may opt-in to receive SMS communications from us regarding your account, services, and special offers. By opting in, you agree to receive recurring SMS messages. Message and data rates may apply.

Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS you receive from us. After opting out, you will no longer receive SMS messages, but we may still contact you via other methods as necessary for service-related communications.

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service. These service providers are required to protect your information and use it only for the purposes we specify.
• For Legal Reasons: We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our clients or others.
• In Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You have the right to access and correct your personal information. You can update your information by contacting us directly.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Equity Mediation Services
26250 Euclid Ave,
Euclid, OH 44132
contact@equitymedsvcs.com
440-771-8651